We want you to be confident in your purchase. If for any reason you're not satisfied with Plainweave Desk, you may request a full refund within 30 days of your original purchase date. No questions asked, no hoops to jump through.
Email us at [email protected] with your order number or the email address you used to purchase. That's it. We'll process your refund within 5–10 business days, depending on your payment method and financial institution.
Refund requests made after the 30-day window are handled on a case-by-case basis. If something went genuinely wrong with your purchase (for example, a technical issue we can't resolve), reach out and we'll work with you.
Your business data stays on your device. We never have access to it and a refund doesn't change that.
Upon refund, your license key is invalidated, which means the trial banner will reappear if you continue using the Software. If you downloaded a local copy (the zip backup), we ask that you delete it. If you used the hosted web app (app.plainweave.io), clearing your browser data for that site removes the local installation.
If you have an issue with your purchase, please contact us directly before initiating a chargeback with your bank or payment provider. We're happy to resolve any issues quickly. Disputed charges through your bank result in fees for us and delays for you. We'll always try to resolve things faster than a bank dispute process.
For refund requests or questions about this policy:
Email: [email protected]